PRE-SALES:

1.Communication

After receiving the inquiry, professional, efficient and full communication must be done with the customer to grasp the details and requirements of the project.

2.Solution

Based on the project information, by constantly optimizing and confirming, to develop the most suitable and cost-effective solution for customer.

Includes the diagram of installation structure and wiring, effect drawing, etc.

3.Quotation

Confirm the shipping and make the project quotation.

Customers can arrange the shipping by self or entrust us to do.

4.Order Review

When the solution and quotation are confirmed, we will convene the relevant department personnel to do order review, to confirm the order details and determine delivery date.

5.The PI

When all details are confirmed, the PI will be sent to the customer and will be notified to make the deposit in time.

IN-SALES SERVICE

1.The MO

Upon receipt of the deposit, the operator will issue the manufacture order immediately. The MO must be absolutely accurate.

2.Following up

The operator will follow up the raw material procurement and all production links, and update the production progress for customers through taking photos and videos.

3.Package

When the production and testing is completed, the operator should participate in the packaging, to check the packing list carefully, to avoid any wrong sending or omission.

4.Coordination

Contact and coordinate with the freight company to determine the pick-up time, sailing date and other details. Prepare shipping documents and arrange en-trucking.

AFTER-SALES SERVICE

1.Installation

Mainly by providing installation drawings to assist in the installation. If necessary, engineers can be sent to assist on site.

2.Setting-to-work

The necessary setup will be completed before shipping. While other issues are usually resolved by remote assistance(Teamviewer).

3.In warranty

In the warranty, if there is any quality problem with the products, all repair and component replacement are free. For acute quality problems, can sent engineers for on-site solving, or product return to factory to repair or whole order replacement.

4.After warranty

After the warranty, repair keeps free,while the cost of the components shall be asked for replacement. And engineers-on-site-solving is also available.

5.Tour-maintenance

Each year, the business team and engineers will go abroad to visit the old customers, at the same time to resolve any product issues.

If sending engineers to assist work, customers should pay all expenses, including round-trip air tickets, accommodation, and $150/day/person in service.

Mainly 2 ways for after-sales service, one is free training in factory to teach customers to use and maintain, another is to send back the broken parts to factory for repairing(In warranty, customers should pay for one-way freight, double-way freight should be paid after warranty).

Toptech promise